Snowy Monaro Regional Council has today released the results of the organisation's 2025 Community Satisfaction Survey, a regionwide annual survey using public feedback to measure and track Council's performance.
Summary of results
Overall satisfaction score
Average satisfaction has improved modestly in 2025 to 2.35 out of 5 compared to 2024's average of 2.33.
Demerger business case
Residents and ratepayers were this year asked whether they supported the development of a business case to investigate a Council demerger to return to the three separate councils in place prior to the 2016 amalgamation. 59% of respondents supported the development of a demerge business case.
A report concerning the demerger business case will be tabled at the February Ordinary Council Meeting on Thursday 19 February 2026.
Important services and facilities
The survey asks community members to rate the importance of each Council service area and provide a satisfaction score out of five for Council services and facilities.
Services scoring high satisfaction and importance ratings included Council's sporting facilities, water supplies, waste and recycling services, bridges and related infrastructure, and online services.
Services rated as highly important, but with low satisfaction scores, included community services, pools, environmental monitoring and protection, footpaths and cycleways, councillor leadership, balancing development and community values, and development applications.
Average satisfaction with sealed roads rose from 2.43 in 2024 to a score of 2.60 in 2025.
Customer service
The average customer service satisfaction score has risen to its highest-ever level in 2025, reaching 3.03 out of 5 for the first time in the history of the survey. The number of responses rating enquiry handling as 'very poor' has also dropped to its lowest level, down to 29% of respondents, in 2025.
Conducted by Taverner Research Group, the survey is designed and conducted using industry standard methodology that ensures the results are an accurate representation of local community sentiment.
The complete survey results and the accompanying report is now on the Snowy Monaro Regional Council website. Visit https://qrco.de/SMRC-IPR to access the 2025 Community Satisfaction Survey.
