$600 Household Electricity Credit commences this weekend

  • Synergy and Horizon Power to begin distributing $600 Household Electricity Credit
  • Electricity disconnection moratorium continues for households experiencing hardship
  • Synergy and Horizon Power continue to support households impacted by COVID-19  
  • The McGowan Government’s $600 Household Electricity Credit will be applied by Synergy and Horizon Power from today (November 1).

    This will provide $644 million of financial relief to around 1.1 million Western Australian households.

    Households who are not directly billed by an electricity provider such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies will be eligible to apply for a credit. For more information about eligibility criteria, visit https://www.wa.gov.au

    The McGowan Government has also extended, because of COVID-19, the electricity disconnection moratorium for households experiencing hardship until June 30, 2021.

    These customers must contact their retailer, Synergy or Horizon Power, to enter into and commit to the conditions of their payment plan or risk being disconnected.

    Standard credit collection arrangements have recommenced for households that do not make contact and are not paying their bills, as well as for all business customers. 

    For more information, visit https://www.energy.wa.gov.au

    As stated by Premier Mark McGowan:

    “Starting this weekend, Western Australian households will start receiving this historic one-off $600 credit towards their electricity bills.

    “It’s timely this credit comes out in the lead-up to Christmas. I encourage Western Australians to spend some of their savings on supporting our local retail and hospitality businesses, which have been hard hit by COVID-19.

    “Supporting Western Australian households during this unprecedented time is an important part of our jobs and recovery plan.”

    As stated by Energy Minister Bill Johnston:

    “Because Horizon Power and Synergy are owned by the people of WA, the electricity retailers were able to rapidly implement the Household Electricity Credit.

    “The extension of the disconnection moratorium also ensures that no Western Australian, facing financial hardship, has their electricity disconnected when they need it most. 

    “Customers who can afford to pay some, or all, of their electricity bills should continue to do so, but we know that COVID-19 will continue to impact households for some time.

    “I encourage those in need to reach out to their electricity retailer and ask for support.”

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