Consumers and health professionals are advised that Roche Diabetes Care Australia, in consultation with the TGA, is undertaking a product defect correction for Accu-Chek Guide and Accu-Chek Performa blood glucose meters.
Accu-Chek Guide and Accu-Chek Performa blood glucose meters are used by people with diabetes to monitor their blood glucose (known as blood sugar) levels. These meters are supplied individually and also, in the case of Accu-Chek Guide, in a meter kit.
It has been identified that Accu-Chek Guide blood glucose meters with serial numbers lower than 92911000001 and Accu-Chek Performa blood glucose meters with serial numbers between 68920000000 and 68925525056 (see image for serial number placement on the back of the meter) may:
- Display E-9 Errors (indicating that the batteries need to be replaced)
- Unexpectedly display the low battery icon
- Have short battery life
- Not power on.
If any of the above issues occur, it can lead to temporary meter unavailability that could cause a delay in therapy decisions, which in turn could lead to a serious medical issue.