A breakdown. An unsecured load. A stationary vehicle. These everyday incidents account for 82% of the call outs our teams respond to across Transurban's roads. For most drivers, it's an uneventful trip to get to where they want to go, but when something goes wrong, there's a team of people working behind the scenes every day to keep traffic moving and customers safe.
That's the focus of On Our Roads, our new series that showcases the people who help keep millions of journeys moving.
Episode 1 Stop Start, takes viewers into the heart of our operations, following the teams who respond when an incident threatens to slow traffic or create a safety risk.
"Our priority is to ensure every journey on our network is as safe and reliable as possible," says Jill Collins, Transurban's Head of Operations for New South Wales.
"While our control rooms are constantly monitoring for hazards such as road debris or broken-down vehicles, we rely on our teams to respond rapidly when incidents occur. In a high-speed motorway environment, clearing these disruptions quickly is vital to maintaining traffic flow and making sure our customers get to where they need to be sooner."
From the moment an issue is detected, teams work together to protect motorists, manage traffic flow and help customers, whether it's towing a vehicle to safety, changing a tyre or providing fuel to get them back on their way.
Watch the first episode "Stop Start" to see our team in action, and keep an eye on our newsroom and socials for future episodes in the series.
