The City of Casey will work with TechnologyOne to undertake an upgrade of its core systems to improve customer experience and enable Council operations to operate more efficiently.
As a key aspect of Casey's multi-year transformation program, Casey will be moving to the Technology One Cloud and in subsequent years transition to the TechnologyOne OneCouncil SaaS solution. The transition will enable the delivery of better and faster services to Casey's customers through self-service and easy access to information in a secure and user- friendly format.
The TechnologyOne OneCouncil SaaS solution, which includes the modern Property and Rating CiAnywhere solution, provides a built-in customer relationship management capability and delivers an enhanced experience through the OneCouncil customer portal.
City of Casey CEO Glenn Patterson said Casey is committed to putting its customers first and providing services more efficiently and effectively through more contemporary technology solutions.
"With more than 5,000 new families calling Casey home every year, it's crucial that we are prioritising system upgrades to ensure that we can make our communities' interactions with us as seamless as possible; this transition will help us to achieve this," said Mr. Patterson.
"We have worked with TechnologyOne for more than 10 years using their local government platform and trust that their OneCouncil solution is what we need to keep up with our rapidly growing community."
Throughout the transition process, Casey will engage with customers and our community to ensure that customer feedback guides the design.
The first phase of this significant technology uplift has already commenced. The community can expect to interact with the new software when it is fully rolled out in 2025.
