Commonwealth Bank is providing its Emergency Assistance to customers and businesses in flood affected areas in New South Wales, Victoria and Tasmania.
Retail Banking Services Group Executive, Angus Sullivan, said: "Unfortunately some regions across the country have already experienced flooding earlier this year, and it is incredibly distressing for these communities to go through this again. We are thinking of everyone affected by the dangerous flooding in communities across the east coast of Australia and we are here to alleviate some of their concern with a range of support measures for our customers."
CBA understands each customer will have different needs and encourages those affected to discuss their individual circumstances by either contacting the bank in the CommBank app, phoning 1800 314 695 or visiting their nearest Commonwealth Bank branch, if safe to do so. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.
Special arrangements are in place to provide support to Commonwealth Bank customers should they need it, and the CBA team is ready to assist them with any financial concerns or enquiries.
For updates on CBA services including branch opening hours, please visit www.commbank.com.au/info.
CBA Emergency Assistance, includes a range of options, including:
- Customised payment arrangements for home loans, credit card, personal loan and some business loans.
- Waiving fees and charges.
- Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
- Waiving fees and notice periods for early access to Term Deposits.
- For general insurance customers, CBA Insurance provided by Hollard can assist with emergency accommodation if your home has been damaged.
- Loan restructuring for business customers and existing loans.
- Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees.
- We can also expedite claims for customers seeking help for their home and contents through their CBA Insurance provided by Hollard.
To access this support please either contact us via the CommBank app, on 1800 314 695 or visit us in branch, if it is safe to do so. Further information about our Emergency Assistance is available online at www.commbank.com.au/emergencyassistance.
For emergency help in storms call the State Emergency Service on 132 500. Alternatively, visit www.ses.nsw.gov.au/ or www.ses.vic.gov.au/ or www.ses.tas.gov.au/. In a life-threatening emergency call 000 (triple zero).
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