Sunshine Coast Council has reopened its customer service counters following the Queensland Government Stage 2 COVID-19 restrictions easing, but customers are encouraged to continue using online platforms where possible.
Community Portfolio Councillor Winston Johnston thanked customers for their cooperation during these challenging times.
“Closing our customer service centres in early April was an unfortunate but necessary measure to protect our staff and residents, but the Sunshine Coast community and business operators have truly embraced the use of our online platforms,” Cr Johnston said
“We are now able to reopen our counters to provide face-to-face services, but I would encourage everyone to continue using the many other convenient channels we offer.”
To help maintain social distancing, an appointment system has been introduced and customers are encouraged to book in advance. Bookings can be made via council’s website or phone 5475 7272.
- Caloundra: limited to five customers in total at any one time. Two people can be served with three waiting in queue.
- Maroochydore: limited to four customers in total at any one time. Two people can be served with two waiting in queue.
- Nambour: limited to four customers in total at any one time. One customer at a time using the self-service computer.
The Development Services counter at Maroochydore is also now open. The Caloundra Development Services counter remains closed at this stage.
To ensure ongoing safety for customers and staff, some services will remain available online via MyCouncil only, or by appointment if absolutely necessary:
- Animal registrations
- Licences and permit applications