Findings from the 2025 Community Satisfaction Survey show Ararat Rural City Council received a positive result, scoring above the state-wide average across every performance measure.
The annual survey took place from 28 January through to mid-March 2025, and aims to gather valuable comprehensive insights from residents to enhance service delivery and contributes to Council's commitment to continuous improvement.
A total of 400 interviews were conducted within a representative sample of Ararat Rural City's residents, to ensure a diverse and inclusive range of voices contributed to survey findings.
The survey was conducted by research agency National Field Service, who were commissioned by Local Government Victoria (LGV) to conduct the survey on Council's behalf. The survey is part of a state-wide initiative, with similar surveys being conducted concurrently across other Victorian councils.
The survey is designed to assess each council's performance across a range of measures, including customer service, council direction, environmental sustainability, emergency and disaster management, community engagement, and infrastructure improvements.
The complete survey findings will be available on the Council's website in the coming weeks.
"These encouraging results confirm we're on the right track," says Ararat Rural City Council CEO, Dr Tim Harrison.
"There is no time for complacency however, as there's still plenty of work to be done. This initiative is a crucial benchmark for Council's performance, and we really appreciate our community's input. The findings provide us with concrete data to ensure that we are continuously delivering improvements across all of Council's service areas."
