Council wins national award for customer service

Northern Beaches

Northern Beaches Council has won a national award for customer service excellence.

Council took out the 2021 National Local Government Customer Service Team of the Year Award, announced yesterday evening.

The National Local Government Customer Service Network Awards recognise best practice in customer service in Local Government and showcase the achievements of Councils and customer service professionals.

In presenting the award, the judges said: “This Council has re-engineered service delivery to meet extraordinary challenges. It shows how much intelligence can be unlocked and brought to help a community during intense change.

“This Council implemented very well thought out plans to manage the customer experience in an ever-changing environment.”

Mayor Michael Regan said he was very proud of Council’s frontline customer service staff and said the award was testament to their professionalism and resilience during a very challenging year.

“They are a very hard-working team and I know they strive to go that extra mile to help customers with important information and solutions that help solve any problems or issues they may have.

“Congratulations to everyone involved.”

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