Campaspe Shire Council is calling on community members from across the shire and beyond, to take part in a Customer Experience Survey that will directly inform the development of Council's new Customer Experience Strategy.
The survey seeks feedback about how people contact Council, how they prefer Council to communicate, and their overall experiences when interacting with Council services. Council is encouraging all residents, ratepayers, visitors, and community groups to get involved.
To make it easy for everyone to participate, the survey can be completed online or in person, with Council also hosting a series of pop‑up engagement sessions across the Shire over the coming weeks. These pop-ups will give people the chance to speak directly with Council staff, ask questions, and share their experiences.
Community members who complete the survey will also have the opportunity to express interest in joining a Focus Group, which will play an important role in shaping the new strategy. Council is especially keen to ensure the Focus Group represents a broad cross‑section of the community, with strong participation from all towns and rural areas across the Shire.
Campaspe Shire Mayor, Cr Daniel Mackrell said Council is committed to lifting the quality, accessibility and responsiveness of its customer experience.
"We want to hear directly from the people who use our services - whether that's residents, ratepayers, businesses, or visitors. Your experiences matter, and your feedback will help shape a customer experience that truly meets community expectations.
"Whether you prefer to fill out the survey online, in person, chat to us at a pop‑up session, or join a focus group, every voice is important. We're particularly keen to ensure our working group includes people from right across the Shire, alongside members of our communities of priority, so the strategy reflects the diversity of our community," Cr Mackrell said.
The survey results will help Council understand community preferences about communication channels, contact methods, service expectations, the use of digital tools and technologies, and opportunities for improvement in customer service.
To be involved and share your thoughts:
- Complete the survey online: Click here to complete
- Visit a pop‑up session:
- Thursday, 19 February: Rochester Community Breakfast - 7.30am - 10am
- Friday, 27 February: Gunbower Workshop Café - 10am - 2pm
- Friday, 27 February: Rushworth Bakery - 10am - 2pm
- Saturday, 28 February: Kyabram Moonlit Market - 5pm - 9pm
- Friday, 6 March: Echuca Hare Street & Echuca High Street - 12 - 4pm
- Sunday, 8 March: Girgarre Farmers Market - 8am - 12pm
- Thursday, 12 March: Lockington Community Cuppa Connection - Plumber's Shed - 10am -11.30am
- Friday, 13 March: Tongala IGA 10am - 2pm
- Saturday, 14 March - Echuca Moama Discovery Day - Echuca Library 10am - 1pm
- Express interest in joining a Focus Group by opting in at the end of the survey
The survey is open from Friday 13 February and closes Sunday, 15 March.
