Helping our online users with new national digital support service

After a successful pilot, we’re offering a free national digital support service to help users who cannot get online, including those who cannot access the internet or a computer.

The service can also be used by those who are less confident or less able to access online services.

We’ve partnered with We Are Digital, a social impact company dedicated to helping people access digital services.

How to access the digital support service

If users contact our Courts and Tribunals Service Centre and need help to complete a form, our service centre staff can refer them to the digital support service.

Organisations in the We Are Digital support network – such as local community centres – can also refer users.

We offer the digital support service on many of our online services, including:

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