The 2025-26 IAG Annual Quality Report can be downloaded below.
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The report highlights IAG's industry-leading practices to support the safe repair of electric vehicles (EVs) and vehicles equipped with Advanced Driver Assistance Systems (ADAS), as well as the benefits to customers of its specialist partners in identifying hidden hazards in recovered stolen vehicles and those damaged by hail.
IAG's own innovative products are playing a key role in supporting customers as extreme weather events become more frequent and severe. This includes the deployment of its Situational Awareness Mapping (SAM) technology to identify customers in harm's way from a weather event before disaster strikes, and its investments in rapid-build, on-site temporary accommodation solutions for customers recovering from natural disasters.
Mr Gallagher said IAG's consistent delivery of high-quality repair outcomes for customers is strengthened by the insurer's national network of partner builders and specialists, many of whom are featured in this edition of the IAG Quality Report.
"By combining innovation with the expertise of our people and partners, we can continue to raise the standard of repair outcomes across our motor and property networks, to provide the best possible support we can for our customers, and ultimately, to make your world a safer place," Mr Gallagher said.
The 2025-26 IAG Annual Quality Report can be downloaded below.
