There have been unacceptable numbers of missed rubbish, recycling and FOGO bin collections since Citywide took over as our contractor on 3 July.
While the vast majority of these services have been going smoothly, we acknowledge this is little consolation to those residents who have been affected and we understand their frustration.
Since last week, the number of missed bins reports has dropped drastically. While this is encouraging, further improvement is imperative and our Council will continue to do everything we can to help Citywide resolve its route and bin location mapping issues.
This includes Council staff undertaking street audits to inform Citywide of any missed collections. We are also checking their maps to make sure they are listing all streets and laneways.
You may have also noticed redeployed Council staff out and about in our trucks every day to help reduce the number of unemptied bins.
Residents have the option of dropping off their rubbish free of charge at our Resource Recovery Centre until kerbside services are operating normally.
If you are still experiencing missed bins, please let us know via the Snap, Send, Solve app or My Port Phillip on our website. This means we can continue to:
- let Citywide know where they have missed bins
- capture critical data to send to Citywide to improve the accuracy of their maps
- send Council crews to help empty missed bins.
We sincerely thank everyone for their patience and will continue to keep our community informed as full restoration of affected collection services moves closer.
