Latrobe City Council is inviting community members and local businesses to have their say at a series of Latrobe Listens Customer Insight Sessions this July.
Led by Council's Customer Focus and Communications Team, the sessions aim to capture real experiences, ideas and feedback from residents and business owners to inform the development of Council's next Customer Experience and Community Engagement Strategies.
Community feedback is essential to ensure these strategies reflect the real needs, expectations and experiences of the people who interact with Council every day. The insights gathered will directly inform how Council improves service delivery, strengthens communication and creates a more responsive, customer-focused organisation.
Latrobe City Council Mayor, Councillor Dale Harriman, encouraged people from across the region to take part in shaping how Council communicates and delivers customer service.
"These sessions are about listening to the people who interact with Council every day. Your feedback will help us better understand what's working, what needs to improve, and how we can deliver a more connected, responsive and community-first experience," the Mayor said.
"Whether you've contacted us recently or not, your voice matters. We want to make it easier, clearer and more satisfying for people to deal with Council. Your input will help us do just that."
To thank participants for their time, all attendees will receive a $50 Latrobe City gift card. Bookings are essential and can be made at: www.latrobe.vic.gov.au/LatrobeListens
For those unable to attend a session, Council has made it easy to contribute online.
"If you can't make it to one of the sessions, you can still have your say by completing the online survey on our Have Your Say platform. Every piece of feedback counts," the Mayor added.
The sessions are open to all community members and local businesses and are designed to be relaxed, accessible and inclusive.
Community Sessions
- Wednesday 16 July 2025, 10am - Moe Library and Service Centre
- Tuesday 22 July 2025, 10am - Gippsland Performing Arts Centre, Traralgon
- Thursday 23 July 2025, 6pm - Council Headquarters, Morwell
Business Sessions
- Thursday 17 July 2025, 10am - Gippsland Performing Arts Centre, Traralgon
- Wednesday 23 July 2025, 6pm - Council Headquarters, Morwell
To register or complete the online survey, visit www.latrobe.vic.gov.au/LatrobeListens
