Noosa Council's phone wait times reduced by 31.9% between July 2024 and June 2025, with callers waiting on average just 29.3 seconds to have their calls answered, compared with 43 seconds 12 months prior.
It's just one of the achievements of the past year, with a recent report on Noosa Council's progress in delivering its 2024/25 Operational Plan and Key Performance Measures by 30 June detailing a range of highlights.
These include adoption of the Noosaville Foreshore Infrastructure Master Plan and completion of the $40 million Black Mountain Road landslide repair.
Noosa Council's CEO Larry Sengstock said it was important to celebrate the highlights.
"Completion of the Black Mountain Road landslide reconstruction effort in June draws to a close three years and $40 million worth of work, along with the completion of a host of other disaster recovery projects, following the extensive damage the 2022 rain and flood event caused our shire," he said.
"We also completed the restoration of Noosa's Doggy Beach, upgraded the busy Noosa Heads Lions Park toilet block, completed stage three of the Regional Art Gallery Feasibility Study, refreshed our community grants policy, while the Yurol Ringtail Forest transition also came to fruition during this period," he said.
Mayor Frank Wilkie said that in addition to business-as-usual activities, over 70% of initiatives approved by councillors for 2024-25 year were either completed or on track by 30 June, with some carried over to the current year.
"The deliberate spacing out of projects in direct response to residents' concerns about overlapping community engagement has affected a minority of programs," he said.
"Recruitment challenges and the council's first ever protected industrial action also affected delivery in some areas. The CEO has guaranteed the projects experiencing disruptions are being closely watched and corrective actions taken.
"Councillors approve through the budget the operational plan of works each financial year.
"The CEO is required to report quarterly to councillors and the community on the progress of the operational plan. The number and diversity of programs delivered by a relatively small council is impressive."
Picture: Ellen and dog Harry visit Doggy Beach at Noosa Spit, which was the subject of a successful restoration project that Noosa Council completed during the 2024/25 financial year.
Mayor Frank Wilkie discusses Noosa Council's progress in delivering its 2024/25 Operational Plan:
Mayor-Frank-Wilkie-2024-25-Operational-Plan.mp3
