On Wednesday, to mark the 23rd anniversary of NYC311, Mayor Zohran Kwame Mamdani visited the NYC311 Call Center to thank staff for their dedicated service during the recent snowstorms and take live calls from New Yorkers across the city.
Mayor Mamdani was paired with a 311 agent to experience firsthand the conversations between agents and callers and to highlight the many ways New Yorkers can access 311 services.
While working the phones, Mayor Mamdani helped connect residents with city resources - from submitting a service request related to an abandoned vehicle to helping another resident navigate the City's recycling rules.
"Tens of millions of New Yorkers have relied on NYC311 over the past 23 years to navigate City services and connect with critical resources," said Mayor Mamdani. "Every single day, 100,000 New Yorkers reach dedicated staff at 311, many of whom braved the winter weather to ensure New Yorkers nonemergency needs were being met 24/7. We are deeply grateful for the 311 agents who continue to show up for their city day in and day out."
"Happy 311 Day, New York City!" said NYC Chief Technology Officer and OTI Commissioner Lisa Gelobter. "Thank you to Mayor Mamdani for taking time today to celebrate with our remarkable NYC311 team and take calls from New Yorkers. Since its launch in 2003, 311 has served as an indispensable lifeline for millions of New Yorkers to access trusted information and engage with their government. Today, we are proud to make useful information from across all of City government just one call, text, or online click away. We look forward to continuing to be a vital resource for New Yorkers when they need us most."
"After 23 years and 650 million contacts from New Yorkers, Team 311 continuously brings the magic to our mission," said Joe Morrisroe, Deputy Commissioner, NYC311. "Our people maintain an extraordinary level of dedication with the recent blizzard serving as a perfect example. Team members walked through snowdrifts to get here and be available to help. Serving our customers is inherent to what we do, and I could not be prouder to celebrate 311 Day!"
About NYC311:
Since its launch in March 2003, NYC311 has been the nation's largest nonemergency government information hotline. The service has grown from taking 4 million calls in its first year to receiving 36 million customer contacts in 2025.
NYC311 connects New Yorkers to nonemergency services from more than 200 City agencies and nonprofits, serving 8 million people, 24/7 every day of the year. Today, the service handles roughly 100,000 contacts daily across calls, texts, web, the 311 app and social media channels.
In 2025, NYC311 received 36,510,581 contacts, including 17 million calls, 16.4 million online visits, 2.6 million app interactions, 278,000 texts and 11,000 social messages. So far in 2026, New Yorkers have contacted NYC311 more than 9 million times, including more than 800,000 contacts during the recent blizzard, from Feb. 21-24.
To ensure access for all New Yorkers, NYC311 provides interpretation services in more than 175 languages. Residents can also text 311 at 311-692 to access translation services.
In 2025, 311 call center representatives received a customer satisfaction score of 93 from New Yorkers.
