Medibank's latest cyber incident update
Since yesterday’s announcement, our cybercrime investigation has now established that the criminal had access to:
- All ahm customers’ personal data and significant amounts of health claims data
- All international student customers’ personal data and significant amounts of health claims data
- All Medibank customers’ personal data and significant amounts of health claims data
As previously advised, we have evidence that the criminal has removed some of this data and it is now likely that the criminal has stolen further personal and health claims data.
As a result, we expect that the number of affected customers could grow substantially.
Our priority is to continue working to understand the specific data that has been taken for each of our customers so that we can contact them directly to let them know.
We have a comprehensive support package for customers who have had their data stolen which includes:
- Financial support for customers who are in a uniquely vulnerable position as a result of this crime. They will be supported on an individual basis.
- Free identity monitoring services for customers who have had their primary ID compromised
- Reimbursement of fees for re-issue of identity documents that have been fully compromised in this crime
And we are offering all customers access to:
- Specialist identity protection advice and resources fromIDCARE
- Medibank's mental health and wellbeing support line
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