NAB today announced the appointment of Pete Steel as Group Executive, Digital, Data & Artificial Intelligence.
In this new role reporting to NAB Group Chief Executive Officer, Andrew Irvine, Mr Steel will lead the bank's digital, data and AI teams and initiatives to deliver better experiences for customers. He will also be accountable for design, customer onboarding and NAB's digital bank ubank.
"Digital, data and AI are critical enablers for the delivery of our strategic ambition of customer-centricity and now is the right time to have an executive solely accountable and focussed on accelerating our progress in these areas," Mr Irvine said.
"Pete's deep experience in using digital and technology solutions to deliver for customers and driving commercial outcomes will be a valuable addition to my Executive Leadership Team."
Mr Steel is Managing Director, Customer Engagement, at Lloyds Banking Group in the UK, leading a division of approximately 16,000 people responsible for consumer sales and service, digital, artificial intelligence, personalisation, branches, call centres and advisers.
Prior to joining Lloyds, he founded fintech startup Expertli and served as a Senior Adviser on digital transformation at Boston Consulting Group. Previously, he spent 16 years at CBA in executive roles including Group Chief Digital Officer.
Mr Steel will start at NAB on January 5, 2026, subject to regulatory approvals and on completing his employment at Lloyds.
Following these changes, Group Chief Operating Officer Les Matheson will continue to have responsibility for several of NAB's key strategic priorities including Business-led Technology Modernisation, Payments, Customer Experience, Group Marketing and Enterprise Simplification.
