NAS SIGONELLA, Italy - Every year during the holiday season, hundreds of military and civilian personnel assigned to Naval Supply Systems Command's fleet mail centers (NAVSUP's FMCs) across Navy Region Europe-Africa (NAVEUR-AF) process higher-than-normal mail volumes beginning in November through April. This year is no different.
"Our postal teams have the same goal this holiday season as they have every year: to serve each of our postal customers with the highest level of professionalism and expediency," said Capt. Douglas S. MacKenzie, NAVSUP Fleet Logistics Center Sigonella's (FLCSI's) commanding officer. "We take to heart this important responsibility of ensuring their packages arrive securely to their destinations in a timely fashion. This what our customers expect and we are committed to exceeding those expectations."
During any given year, NAVSUP FLCSI's postal activities process six million pounds of mail across NAVEURAF, of which more than one million is processed during the annual holiday mailing season alone.
"With the increase in mail volume during the holidays, we are able to maintain the same level of superior customer service and productivity with good planning," Vic Gonzalez, NAVSUP FLCSI's postal program manager.
Good planning, Gonzalez said, involves taking concrete steps to clearly communicate with the command's customer base, to train its postal teams and to add manpower with Reserve Component support.
"We've brought Reservists on orders to augment our postal operations throughout our AOR and help sort and deliver mail," said Gonzalez. "Unbeknownst to most of our customers, postal personnel are not normally able to take leave during the months of November and December because of the increased mail volumes. There is a need for additional help, and our Reserve Component definitely helps make a difference, even if it means filling in to allow some of our active component personnel to enjoy a day off from time to time."
When it comes to additional training of the command's postal teams, Gonzalez said he and installation postal officers meet with their personnel to review proper procedures for handling mail. Topics covered are mail processing techniques, transportation challenges if encountered, and contingency plans to move mail in and out of AOR FMCs with minimum or zero interruptions.
"We also take opportunities to advertise and leverage use of technology available at some of our bases, such as availability and use of our Intelligent Lockers," he said.
NAVSUP FLC Sigonella is a geographically-diverse command whose products and services, like postal operations, support Naval and Joint Warfighters across NAVEUR-AF in Italy, Greece, Spain, Portugal, Poland, Romania and at the U.S.' only permanent base in Africa - Camp Lemonnier, Djibouti.
"Because of how geographically spread out postal teams are, we've produced in-house training videos that cover topics like proper package handing processes and procedures," Gonzalez said. "The video medium enables our postal professionals to benefit from the same training that can be viewed at different times and as often as needed."
When it comes to clearly communicating with their customer base, NAVSUP FLCSI has pushed out important customer service information in October and in November through NAVEUR-AF public affairs offices and AFN stations. .
"The information we send out to our postal customer base has to be accurate, relevant and early," Gonzalez said.
Find the public affairs release here - https://www.dvidshub.net/publication/issues/59682
Gonzalez said that NAVSUP FLCSI's recommended mailing dates are earlier than those published by USPS.
"We believe NAVSUP's recommended mailing dates give our customer base a more realistic timeline for their mail to arrive to its destination before December 25th," he said.
These recommended mailing dates account for COVID impact, current mail transit times and anticipated mail volumes that are specific to NAVEUR-AF.
"For the past few months, we've been able to resume using commercial air carriers for moving mail, which means our postal operations have largely returned to normal for this holiday season," Gonzalez said. "Nevertheless, we remain flexible and have plans in place, such as commercial trucking to most locations, in the event our air transportation pipeline gets clogged."
FLCSI is one of NAVSUP's eight globally-positioned logistics commands that provides for the full range of the fleet's military operations. FLCSI delivers solutions for logistics, business and support services to the Naval and Joint and Allied Forces throughout Navy Region Europe, Africa, Central.
Additional shipping resources:
USPS Click-N-Ship at: https://cns.usps.com
USPS Customs Form Online at: https://cfo.usps.com
Proper Packaging Tips https://go.usa.gov/x7KEg
Tracking/Reporting Missing Mail https://go.usa.gov/x7KE2
Insuring Your Mail https://go.usa.gov/x7KEb
Prohibited Items For Shipping - https://www.usps.com/international/shipping-restrictions.htm
USPS Recommended Mailing Dates - https://www.usps.com/holiday/holiday-shipping-dates.htm
Learn about how your mail moves in and out of our AOR through the military postal service by clicking here: https://youtu.be/61URFM2JVGo
Quick Facts
Additional shipping resources:
Find the public affairs release here - https://www.dvidshub.net/publication/issues/59682
USPS Click-N-Ship at: https://cns.usps.com
USPS Customs Form Online at: https://cfo.usps.com
Proper Packaging Tips https://go.usa.gov/x7KEg
Tracking/Reporting Missing Mail https://go.usa.gov/x7KE2
Insuring Your Mail https://go.usa.gov/x7KEb
Prohibited Items For Shipping - https://www.usps.com/international/shipping-restrictions.htm
USPS Recommended Mailing Dates - https://www.usps.com/holiday/holiday-shipping-dates.htm
Learn about how your mail moves in and out of our AOR through the military postal service by clicking here: https://youtu.be/61URFM2JVGo
