- The Crisafulli Government opens new $23.3 million Queensland Ambulance Service South East Operations Centre on the Gold Coast.
- Gold Coast ambulance communications staff have moved to a state-of-the-art mega facility, which will manage hundreds of thousands of Triple Zero calls each year.
- The Budget is delivering $1 billion for the Queensland Ambulance Service to tackle Labor's Health Crisis with more paramedics and more ambulances on the road to help patients be seen faster.
- The Crisafulli Government is delivering health services when you need them, and a fresh start for Queensland.
The Crisafulli Government is restoring health services when Queenslanders need them most, with a new Queensland Ambulance Service communications facility officially opened on the Gold Coast to help patients be seen faster.
The $23.3 million South East Operations Centre in Coomera will manage hundreds of thousands of Triple Zero calls each year and coordinate ambulance dispatch across one of Queensland's fastest-growing regions, to help deliver faster care for those who need it.
It is one of the ways the Crisafulli Government is delivering for Queensland, by investing in Queensland Ambulance Services to restore health services when you need them most.
After Labor's decade of decline, the Crisafulli Government is delivering more than $1 billion in the Queensland Ambulance Service as part of its record Health Budget to heal Labor's Health Crisis.
The major investment is the first multi-year uplift for ambulance infrastructure since 2008–09 and marks the Crisafulli Government's determination to deliver ambulances where you need them and reduce ambulance ramping.
Minister for Health and Ambulance Services Tim Nicholls said the Crisafulli Government was delivering the fresh start Queenslanders voted for, exactly as promised.
"This new operations centre is an absolute gamechanger for our ambulance service in the south, with the ability to hold 120 Triple Zero call takers compared to just 36 at the previous premises," Minister Nicholls said.
"After Labor's decade of decline left the state's health system on life support, the Crisafulli Government is delivering the fresh start Queenslanders voted for by backing in our ambulance service to ensure help is at hand when you need them.
"This new operations centre ensures we're keeping pace with population growth and delivering world-class emergency care to Queenslanders when they need it most."
The state-of-the-art operations centre features specially designed consoles for staff to conduct their work with ease, and has been intentionally designed to support surge capacity for major events such as Schoolies, severe weather events, the 2032 Olympic and Paralympic Games, and for training purposes.
Often the first point of contact for those in need, QAS Emergency Medical Dispatchers (EMDs) answered 1,233,433 Triple Zero calls in the last financial year, with 850 Triple Zero calls taken on the Gold Coast each day.
QAS Commissioner Craig Emery said the South East Operations Centre provided greater flexibility and resilience at a time when calls for pre-hospital care were high across the entire system.
"This facility is designed to be agile and scalable – capable of handling everything from our day-to-day emergencies through to large-scale disasters and events," Commissioner Emery said.
"Our EMDs are the unseen frontline officers in pre-hospital care, and consistently approach a challenging role with professionalism and empathy.
"From the moment a patient dials Triple Zero (000), we can ensure the right care is being provided to the right people while providing alternatives to those who may not require an ambulance."
