As part of the Department of Veterans’ Affairs transformation program known as the Covenant, which has already seen, among the re-design of the department’s health cards, the DVA is re-launching its website at the existing address of dva.gov.au
The re-launch has been driven by a desire to make it easier for veterans and their families to access the services and support they need in a simple, understandable and clear way.
Feedback about the old site indicated that veterans felt it “was too confusing and hard to navigate”, neglecting to focus on the needs of the user and based on the assumption that people using the site were already aware of the services on offer.
Dentists who provides services to veterans holding either a DVA Gold card or White Card can direct their patients to the site which groups relevant information under five main themes – health and treatment, financial support, civilian life, recognition and providers.
There is also a great deal of new material on the site as the DVA explains.
“There are more than 1000 pages on the new website, including 200 of the most popular pages that have been refreshed to focus on what people need to know and what they need to do, a new digital assistant, improved search functionality, ongoing feedback capability to ensure we can keep improving the website to best serve users, a new online newsroom, a new location finder for DVA offices, a smart general enquiries form that directs questions to the right area in DVA, photo galleries, research and official publications and more than 300 forms.”
Work will be ongoing on the platform post the 4 March launch with feedback welcomed via the “Tell us what you think” tab on the homepage.