Western Sydney communities will be the first to benefit from a $27.4 million investment into Service NSW centres, with a new location confirmed for Penrith.
As part of the investment, the Minns Labor Government will deliver two new Western Sydney service centres and upgrades to other locations.
An enhanced Penrith service centre at 61-79 Henry Street will replace the existing dated centre and an entirely new service centre will be delivered in Campbelltown at Macarthur Square Shopping Centre.
Work on the Penrith centre is expected to begin in the coming months. Driver testing will be available from the new centre as well as from the nearby Glenmore Park and St Mary's Driver Testing Centre.
In 2015, the Liberals and Nationals closed the former Campbelltown centre, leaving residents inconvenienced by having to travel to neighbouring areas. The new Campbelltown Service Centre will feature a modern design where customers can access more than 1,300 NSW Government transactions and services.
Service NSW also provides cost of living support to customers online and through face-to-face appointments in centres. More than $4.7 billion has been returned to NSW residents since 2023 through vouchers and rebates including Toll Cap payments, Active and Creative Kids vouchers, the First Home Buyers Assistance Scheme and the Seniors Energy rebate.
Communities are also invited to access the latest round of Toll Cap claims which open today through the Service NSW account.
Service NSW also provides cost of living support to customers online and through face-to-face appointments. More than $4.7 billion has been returned to NSW residents since 2023 through vouchers and rebates including Toll Cap payments, Active Kids and Creative Kids vouchers, the First Home Buyers Assistance Scheme and the Seniors Energy rebate.
This relief continues through further cost of living measures announced in the 2026-27 NSW Budget, including reducing the toll cap to $50 for October claims and a $100 rego discount for private vehicles as we continue to support families.
The infrastructure investment builds on Service NSW centres upgraded over the past three years, delivering residents more accessible layouts, new seating and flooring, additional meeting spaces for customers who book appointments with staff, and new counters and self-service touch screens for staff to assist customers.
More than $20 million has been invested refurbishing and upgrading more than 36 Service NSW Centres since 2023, including 23 in regional communities, providing customers with an enhanced and modern experience and ensuring ongoing face-to-face support.
Upgraded centres have been delivered at Ryde, Liverpool, Springwood, Revesby and Silverwater, while the Marrickville centre has also been relocated.
New Service NSW Centres have been delivered in Eastgardens, Glenmore Park, Tallawong and a new driver test centre at Macquarie Fields, with construction on the new Campbelltown Service Centre commencing in the coming months.
Deputy Premier of New South Wales and Minister for Western Sydney Prue Car said:
"Service NSW Centres play an important role in Western Sydney communities, whether families need help to access cost-of-living relief or assistance with essential government services.
"That's why the Minns Labor Government is investing in their future, ensuring working families in Western Sydney can access improved services, from Campbelltown to Penrith.
Minister for Customer Service and Digital Government Jihad Dib said:
"We are investing in essential services for residents in Western Sydney and beyond as we continue to improve the way frontline services are delivered in NSW.
"This is great news for the people of Penrith who will have an upgraded centre and for the growing Campbelltown community who will no longer have to travel to neighbouring areas to access vital government services.
"We are building better services for the people of NSW and providing cost of living support where it is needed."
Member for Penrith Karen McKeown said:
"This is an important step towards a new and improved Service NSW Centre for the Penrith community that will enable us to better serve and support residents and small businesses.
"Everyone in NSW will interact with Service NSW at some point in their lives, whether it's getting a driver licence, registering a birth or marriage or looking for cost of living support, and I look forward to the new Penrith Service NSW Centre opening its doors to welcome customers."
Member for Campbelltown Greg Warren said:
"This is an incredible outcome that our community has fought so hard for. The previous government should never have taken away our former RMS office, and I am proud to be a part of a government which is bringing back this essential service.
"This central location with significant public transport access means that all Campbelltown residents will have convenient access to government support at their local Service NSW. Something that our community has been crying out for."
