Nine ways to get flood recovery support


Nine recovery assistance points are opening their doors this week to support communities impacted by the ongoing flooding emergency.

Minister for Flood Recovery Steph Cooke said the multi-agency hubs are designed to help flood-impacted individuals, families, farmers and business owners begin the clean-up, rebuilding and recovery process.

“We need the floodwaters to recede to understand the full extent of the damage, but it’s already clear that hundreds if not thousands of properties have been impacted by flooding across regional, rural and remote NSW,” Ms Cooke said.

“This is an incredibly challenging time, particularly for those who have experienced flood after flood, which is why we’re doing everything we can to provide face-to-face support in local communities.

“As we transition from the emergency response into the recovery phase, it can be difficult for people to know where to start. These assistance points serve as a first port of call for people beginning their flood recovery journey.

“Staff will be on-hand to help people replace damaged documents, receive assistance with the physical clean-up or access emergency accommodation or mental health services.”

Recovery assistance points bring together NSW Government agencies, Commonwealth agencies, the local council, community organisations and welfare bodies all under the one roof.

The nine recovery assistance points operating this week include:

  1. Eugowra: 10am-4pm Monday 21 to Friday 25 November at the Eugowra Showgrounds;
  2. Orange: 10am-4pm Monday 21 and Tuesday 22 November at the Uniting Church Hall, 217 Anson Street;
  3. Parkes: 10am-4pm Monday 21 and Tuesday 22 November at Parkes High School, corner of Albert and Orange Street;
  4. Kelvin: 2-7pm Monday 21 November at Kelvin Community Hall, 200 Kelvin Road;
  5. Gunnedah: 1-7pm Tuesday 22 November at the Salvation Army Hall, 30 Tempest Street;
  6. Cudal: 10am-4pm Wednesday 23 November at Cudal Bowling Club, Brown Street;
  7. Wagga Wagga: 4-8pm Wednesday 23 November and 9.30am-12.30pm Thursday 24 November at Wagga Wagga Civic Centre, 243 Baylis Street;
  8. Narrabri: 10am-4pm Thursday 24 November at Narrabri Aquatic Centre, Tibbereena Street; and
  9. Moree: 10am-4pm Friday 25 November and 10am-2pm Saturday 26 November in the Chandelier Ballroom on level 1 of The Max Centre, 30 Heber Street.

In the past week recovery assistance points have also operated in the Cootamundra, Gunnedah, Molong and Muswellbrook communities.

For the most up-to-date list, visit:

Service NSW is operating as an online one-stop shop for anyone wanting assistance remotely, with Customer Care specialists also available over the phone on 13 77 88.

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