A new COVID-19 hotline will help older Australians get the critical information they need to stay healthy and safe during the pandemic, providing an accessible one-stop source for personal support, questions and up-to-date guidelines.
Council on the Ageing (COTA) Australia, National Seniors Australia, Older Persons Advocacy Network (OPAN) and Dementia Australia have banded together, supported by the Commonwealth Government, to create the National COVID Older Persons Information Line. Older people and carers are encouraged to call 1800 171 866 to speak to friendly, specially trained staff from a senior’s advocacy organisation.
OPAN CEO Craig Gear said the hotline will provide particular support to those accessing aged care services who are disproportionately impacted by health precautions and restrictions.
“People are scared and confused. Many are unsure what is safe what isn’t. The hotline is an important part of what will need to be a big community response. We need everyone checking in and supporting older people in aged care in particular because they are vulnerable to both the virus and social isolation,” Mr Gear said.