- The Crisafulli Government delivers the new $8.31 million Queensland Ambulance Service Clinical Hub in a major upgrade to Queensland's emergency response capability.
- Specialist staff monitor and navigate patients to the most appropriate care after they've called Triple Zero (000), ensuring frontline resources are saved for emergencies.
- The delivery of this new hub builds on the Crisafulli Government's broader commitment to strengthen the Queensland Ambulance Service, after a decade of decline under Labor.
- The Crisafulli Government is delivering easier access to health services after a decade of decline under Labor.
The Crisafulli Government is delivering a major upgrade to Queensland's emergency response capability after opening the expanded Queensland Ambulance Service Clinical Hub at Kedron.
It's just one of the ways the Crisafulli Government is delivering easier access to health services to help free up ambulances so they're available for life-threatening emergencies when Queenslanders need them most. After a decade of decline under Labor that left Queensland's health system in crisis, the Crisafulli Government is focused on delivering real, practical solutions to strengthen frontline services.
Facilities like the expanded QAS Clinical Hub are designed to take pressure off hospitals, keep ambulances available for emergencies, and ensure Queenslanders get the right care when they need it.
For Queenslanders, this means faster emergency responses, fewer unnecessary trips to hospitals and more frontline paramedics available across metro, regional and rural communities.
The $8.31 million Clinical Hub, located at the Emergency Services Complex in Kedron, provides secondary triage and health navigation for people after they've called Triple Zero (000), ensuring patients across the State get the right care, at the right time, in the right place.
66 new workstations, more than doubling the previous 26 workstations, deliver a wealth of resources into the hands of specialist clinicians, enabling decision-making backed by comprehensive and accurate information. The delivery of the expanded Clinical Hub builds on the Crisafulli Government's broader commitment to strengthen the Queensland Ambulance Service, including record investment in paramedics, new ambulance stations, improved clinical pathways, and better integration with hospitals, mental health services and community health response.
The Clinical Hub is staffed 24/7 by a multi-disciplinary clinical team including senior paramedics, specialist doctors, registered nurses, mental health clinicians, social workers, occupational therapists, and physiotherapists. Together, they assess patients after a Triple Zero (000) call and guide them to the most appropriate care, whether that's urgent ambulance treatment, clinical advice, mental health support, community services, aged care, or follow-up through video or phone consultation. Between July- December 2025, more than 33,000 patients received care through the hub without an ambulance being dispatched, preventing thousands of unnecessary hospital trips and ensuring ambulances are available for emergencies. Minister for Health and Ambulance Services, Tim Nicholls said the expanded hub and model of care was another example of the Crisafulli Government delivering practical solutions to deliver health services when you need them.
"This is about making sure ambulances are available for emergencies - heart attacks, strokes, serious trauma - while still ensuring people get the care and advice they need," Minister Nicholls said.
"The expanded hub means more Queenslanders can be supported quickly and safely, without automatically sending an ambulance when another form of care is more appropriate."
QAS Acting Chief Operating Officer David Hartley said the expanded Clinical Hub reflected how modern emergency care is delivered.
"Triple Zero (000) is often the first entry point to the health system for Queenslanders in need, and we have a responsibility to navigate patients to the most appropriate care, and sometimes that means expert advice, mental health support, or connection to community and aged care services rather than an ambulance response," Mr Hartley said. "Every day, the QAS Clinical Hub supports around 1,800 Queenslanders. The expansion of this service means we can help even more people get the right care quickly - whether that's clinical advice, community support or an ambulance when it's truly needed."
Work is now underway to refurbish the former Clinical Hub space into additional office and training facilities, further supporting QAS staff and strengthening emergency response capability across the State.
