Service NSW has made history by becoming the first public service agency in Australia to be listed in the top ten of the ‘Great Place to Work’ rankings.
The placing at eighth in the category for more than 1000 employees was announced by Great Place to Work Australia at its annual award ceremony in Sydney.
Great Place to Work looks at various criteria with an emphasis on employee engagement before ranking organisations. 163 organisations took part in the comprehensive audit which includes employee surveys and a detailed review of organisational culture.
“Having just opened our 104th Service NSW Centre, our team has grown to almost 3000 employees with more than 40 per cent of our people working in regional NSW,” Service NSW CEO Damon Rees said.
“We have a diverse workforce which reflects the community we serve, with 70 per cent of our employees being women and almost 20 per cent of our workforce speaking English as a second language.”
Executive Director of Cultural Transformation at the Department of Customer Service Anne Cosgrove said: “Service NSW lives and breathes our DNA, and shares a common passion when it comes to supporting each other and making a genuinely positive difference at work. This is the same energy customers can expect across more and more government services.”
The award comes after Service NSW became the first Australian public sector organisation to be accredited by Great Place to Work for companies with more than 1000 employees.
“It’s wonderful to see Service NSW receive independent public recognition for a focus on employees and customer service. It’s that same ethos which is at the heart of the newly formed Department of Customer Service,” Mr Rees added.
Service NSW prides itself on its Flexible Working Policy and its commitment to a culturally diverse workplace. The agency provides a strong suite of training, development and mentoring opportunities.