Supporting people who need it most

Since the start of the pandemic, we've provided over $9.5 million worth of travel to people who need it most, as part of our toll credit program. 

Whether it's bushfires or a global pandemic, this year has demonstrated that anyone can experience vulnerability at any time, and practical support like toll credits can really help when a crisis hits.  

We know it will take time for some people to get back on their feet, and there are many people who will still need support after the COVID risk subsides. So toll credits are here to stay, to cover essential travel for people facing hardship.

Some examples of travel that may be eligible for toll credit support include:

  • Emergency situations including medical emergencies, family violence and natural disasters
  • Travel to and from medical treatments or support services for serious conditions
  • Caring or visiting family members or co-dependents with a serious medical condition

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