The Albanese Labor Government's reforms to aged care are putting older Australians at the centre of their care, building a high-quality, respectful and sustainable system.
Ms Treasure Jennings has been appointed as the new Complaints Commissioner, commencing 1 November 2025, alongside the start of the Albanese Government's once-in-a-generation reforms to aged care.
The Commissioner will play a key role in the aged care regulatory and governance system under the new Act, helping older Australians, their families and carers to understand how to make a complaint, and how those complaints will be managed and resolved.
Ms Jennings has a proven track record in leading consumer complaints and dispute resolution, including as the Victorian Mental Health Complaints Commissioner and Disability Services Commissioner.
Ms Jennings is committed to guiding the community through the transition to the new Act and working alongside Aged Care Quality and Safety Commissioner, Ms Liz Hefren-Webb, to help respond to failures in aged care service delivery and enable older people, their families and carers to pursue complaints.
Complaints can be made directly to the office of the Complaints Commissioner. Anyone can make a complaint to the Commission online or call 1800 951 822.
The Albanese Government funds the Older Persons Advocacy Network (OPAN) to provide a free, independent, and confidential service to help older people make a complaint or find information, call 1800 700 600.
Quotes attributable to Minister for Aged Care and Seniors, Sam Rae:
"When developing the Aged Care Act we heard clear feedback on the need for an independent Complaints Commissioner. I am delighted to announce the appointment of Ms Treasure Jennings to the Complaints Commissioner role.
"This appointment brings us one step closer to the rights-based, person-centred aged care system that's safer and fairer aged care system for everyone."
