The White House
President Donald J. Trump repeatedly promised to preserve and protect Social Security for every eligible American - and he has unquestionably delivered. As Social Security celebrates its 90th anniversary, the Trump Administration's bold improvements to customer service, technology, and efficiency have positioned the agency to provide quicker access and greater value for the beneficiaries it serves.
That includes President Trump making good on his No Tax on Social Security campaign promise. Thanks to the One Big Beautiful Bill - now the law of the land - the vast majority of seniors receiving Social Security will no longer pay taxes on that income.
Under President Trump's leadership:
Social Security has transformed customer service.
- The agency is handling 70% more calls than last year, while lowering the average speed of answer by 80%, from 30 minutes to just six minutes.
- Improved use of technology has enabled 90% of calls to the national line to be served via automated self-service options or callbacks, further minimizing hold times.
- Average customer wait times at field offices have declined by 23%, while five times as many visitors have scheduled appointments compared to last year.
- All field offices are fully staffed, with employees returning to the office five days a week for the first time in years to better serve the American people.
Social Security has made vast technology improvements.
- Americans now have 24/7/365 access to their online accounts after reducing the longstanding scheduled downtime of 29 hours per week to zero - enabling over 280,000 more customers to access their online accounts in the first two weeks alone.
- A new recording and transcription system to replace antiquated hardware is near full implementation - increasing accuracy and saving millions of dollars per year.
- Innovative upgrades to phone technology have been deployed to 92% of field offices.
Social Security has driven down backlogs and delivered ahead of schedule.
- There has been a 26% reduction in the backlog of initial disability claims from its all-time high last year, while the average processing time has been cut down by five days and the average wait time for a disability hearing has been cut by 60 days.
- Over 3.1 million payments - totaling more than $17 billion - were sent to eligible beneficiaries under the Social Security Fairness Act five months ahead of schedule.
Social Security has dramatically increased accountability.
- The agency has identified more than $1 billion in cost avoidance and efficiencies this fiscal year.
- The agency has addressed billions of dollars in improper payments.
- After years of delay, Social Security is rolling out a new payroll information exchange that will transmit information directly from payroll providers - saving billions of dollars in payments over the next decade.
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