Assistant Minister to the Prime Minister, Assistant Minister for the Public Service, Assistant Minister for Employment and Workplace Relations
Australians continue to place their trust in the people and institutions that serve them.
Trust remained at a record high 62 per cent in 2025-26 according to latest data from the Trust in Australian Public Services: 2026 Annual Report.
This data is driven by positive personal experiences with helpful and respectful staff, and improved accessibility.
Some of the most trusted services include Smartraveller (89 per cent), the Pharmaceutical Benefits Scheme (83 per cent) and the Australian Passport Office (82 per cent).
Other highly trusted federal services include:
- My Health Record (81 per cent trust)
- Medicare (80 per cent trust)
- Biosecurity (78 per cent trust)
Australians interact with public services at important moments throughout their lives. Whether accessing healthcare. Seeking support during emergencies. Pursuing educational opportunities or engaging with government programs and services.
Today's report reinforces the value of strong public services and the importance of the Government's ongoing commitment to deliver fairer outcomes for all Australians.
Quotes attributable to Assistant Minister Patrick Gorman
"Earlier this year, the OECD endorsed Australia's investment in public services. Today's results show the value of that investment and the trust Australians continue to place in services they rely on every day.
"It is encouraging to see the Albanese Labor Government's commitment to making medicines cheaper continues to build trust in the PBS.
"Smartraveller's high trust reflects the dedicated work of our diplomats and the Government's continued investment in supporting Australians overseas.
"We are working every day to strengthen our public institutions and remain committed to supporting and building the services delivered by Australians, for Australians."
