University of Phoenix College of Doctoral Studies announced the publication of "Emotional Intelligence as a Foundation for Organizational Wellness," a new white paper by Chanell Russell, a research fellow with the University's Center for Organizational Wellness, Engagement and Belonging (CO-WEB) . The paper examines how emotional intelligence functions as a critical skill in education settings and as a leadership capability in modern organizations, particularly amid rising workplace strain, complexity and change.
The white paper synthesizes research across organizational psychology, leadership studies and health administration to explore how emotionally intelligent behaviors — such as self-awareness, empathy and relational decision-making — can support healthier workplace cultures. Russell emphasizes that organizational wellness is not solely an individual responsibility, but a systemic outcome shaped by leadership norms, policies and daily practices.
"Emotional intelligence is not a 'soft skill' — it is a structural leadership capability that influences trust, psychological safety and long-term organizational effectiveness," said Russell. "When leaders are equipped to recognize emotional dynamics and respond intentionally, they can reduce preventable strain and create conditions where people are more engaged, resilient and able to perform at their best."
White paper focus: emotional intelligence and organizational wellness
The paper explores how emotionally intelligent leadership practices can support organizational wellness across sectors, with particular relevance for healthcare, human services and mission-driven organizations. Key areas of focus include:
- The relationship between emotional intelligence and psychological safety in teams
- How leadership behaviors influence engagement, burnout and retention
- The role of emotionally intelligent decision-making in reducing preventable organizational strain
- Practical leadership strategies that align wellness, performance and sustainability
Designed for scholars, practitioners and organizational leaders, the white paper bridges theory and application, offering insights that can inform leadership development, policy design and organizational strategy.
The full white paper is available on the University of Phoenix on the Research Hub .
About the author
Russell is a published author with a professional background spanning psychiatric care, applied behavior analysis (ABA) therapy and foster care case management. As a Fellow in Residence with CO-WEB, her research interests focus on organizational wellness, psychological safety and leadership strategies that support engagement while reducing preventable strain. Russell earned her B.S. and M.S. in Psychology from University of Phoenix, where she is currently pursuing a Doctor of Health Administration (CERT/D-HA).
About University of Phoenix
