Westpac announces support for WA customers impacted by Cyclone Seroja


Westpac has rolled-out its emergency assistance package for households and businesses affected by the severe weather events in Western Australia.

Chris de Bruin, Westpac Chief Executive Consumer & Business Banking, said the package will provide a range of financial support measures for customers.

“Cyclone Seroja has caused widespread damage impacting households and businesses across Western Australia’s mid-west coast including the towns of Kalbarri and Northampton,” Mr de Bruin said.

“We want our customers to know as they return to their homes and businesses to assess the damage left behind by Cyclone Seroja, that we are on hand to provide help when they need it.

“We have activated our emergency assistance package to provide customers access to urgent financial support, including a range of measures like home loan deferrals and emergency credit card relief.

“Our customer assistance teams are ready to talk to customers who need to access this support, and we have proactively contacted our home and contents insurance customers where possible,” he said.

Westpac’s emergency assistance package includes a range of options* for both business and retail customers, such as:

  • Home loan customers may apply to defer repayments for up to three months.
  • Credit card customers may request to defer repayments for up to 90 days.
  • Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee.
  • Waived interest rate adjustments for customers wishing to withdraw term deposits.
  • Business customers may request loan restructuring with no fees incurred.

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