Annual Customer Satisfaction Survey about to start

The Local Government Victoria annual community satisfaction survey starts on Monday 1 February.

Over a three-week period, Surf Coast Shire resident and non-resident ratepayers may receive a call on their landline or mobile phone from an independent market research agency asking questions about Council’s performance.

Every year, the Victorian Government manages the survey to measure the community’s perception of their council’s performance over the past year.

The survey – which involves 600 telephone interviews – will be conducted by National Field Services, an Australian based independent market research agency.

Surf Coast Shire Mayor Councillor Libby Stapleton encouraged people to complete the phone survey if they receive a call.

“We really value the feedback we receive from our community; it lets us know what’s working well and where improvement is needed,” she said.

“If you get a call on your mobile or landline, please take the survey to help us know how we’re tracking in comparison to other councils. We expect phone interviews will take around 10 minutes.”

If you have questions about the survey go to or phone 5261 0600.

The community satisfaction survey is separate to Council’s People Place Future survey, which will help create a 10-year Community Vision for Surf Coast Shire.

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