13 years ago I took a chance and moved to Australia from Happy Valley in Newfoundland, Canada. My first job was running the bowling club in Lake Cargelligo, NSW before working at Foodworks.
When I started working in banking seven years ago, I joined the Lake Cargelligo branch as a 'Customer Advisor'. There are many parts of that role that don't exist anymore - neither do the pens on strings, nor deposit slips easily repurposed for bored children to colour on or the traditional 'teller desk'.
Digital technology has changed so much about our lives. Not least of all banking for myself, my friends, my family and my customers.
I remember the days of balancing a passbook for a customer in a little book and clearly remember my mother showing me how to save my pocket money in a glass jar. Now it's apps for accounts and apps for kids' savings- apps for everything!
When I started working with NAB in 2015, back then, digital banking was still fairly new to us in Lake Cargelligo.
