- Busselton community members sought to form two new engagement groups
- Groups will explore topics such as water usage, conservation, pricing strategies and technology
- Participants will have credits applied to their Busselton Water accounts
Busselton community members who want to contribute to the South West's water future are encouraged to have their say by joining one of two new groups.
As the region grows, Busselton Water is planning for the future and is seeking the input of locals to help inform decisions.
To facilitate this, it has created the Customer Reference Group (CRG) and the Customer Insights Group (CIG) in collaboration with Geocatch to better understand community opinions and concerns.
The CRG will involve in-person participation for individuals who can attend four two-hour sessions over the next 18 months. These sessions will be held on weekdays in the late afternoon or early evening.
The CIG has been designed for community members who are unable to commit to the CRG but can participate in short, online activities or surveys that will take no more than 10 minutes to complete.
The groups will explore four themes: water usage and conservation initiatives, capital works programs, pricing strategies and the role of technology.
Residential customers, business owners, academics, industry professionals, community service providers, schools, and local clubs and associations are all encouraged to join.
Participants will be compensated for their time, with credits applied to their Busselton Water account with amounts varying depending on which group they join.
Applications are now open and need to be submitted by Tuesday, 30 September 2025.
Further information about the engagement groups can be found on Busselton Water's website.
Those interested can also attend a Community Open Day on Sunday, 31 August at Busselton Water Plant 2 from 1pm until 4pm to find out more.
As stated by Water Minister Don Punch:
"Our water supply in the South West is facing challenges on several fronts - with a growing population, a finite groundwater supply and a drying climate.
"Ensuring the region has a sustainable supply of water for generations to come is vital, so it's important to get it right.
"I am pleased Busselton Water has reshaped its community engagement framework to provide a voice for the community, and I encourage customers who have time to put their hands up and apply.
"The Community Open Day will provide a great opportunity to see behind the gates at an operating water plant, and to learn more about the local water supply and these new community engagement groups."
