Cashiers need to be compensated with wage premium to handle cash payments: NUS study

2021 0825 - Cash and cashiers-1

2021 0825 - Cash and cashiers-1

New research has shown that cashiers would need higher wages for handling cash, as compared to card, to compensate for the stress of counting the wrong sum. This trade-off between wages and stress has implications for future job design.

The research by NUS Business School was published in the peer-reviewed journal Service Science in July 2021.

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