CBA and Skill Finder collaboration empowers customers to up-skill

Commonwealth Bank has partnered with Skill Finder to provide customers with access to over one thousand free digital courses through the Benefits finder feature in the CommBank App.

As part of the collaboration, Commonwealth Bank has integrated Skill Finder – a free micro-skills marketplace into the Benefits finder feature within the CommBank App, providing both personal and business customers with the opportunity to explore over 2,000 free digital courses in everything from graphic design and coding, to cloud computing, data analysis and management.

CBA’s Head of Financial Wellbeing, Ben Grauer, said the bank was proud to collaborate with Skill Finder and ultimately deliver even more benefits to customers.

“Benefits finder is designed to help customers access and claim benefits and rebates they’re entitled to and ultimately improve financial wellbeing. This new integration with Skill Finder will help customers to also find new learning pathways to build in-demand digital skills that may help prepare them for the next stage in their career,” he said.

After being integrated into the Benefits finder feature last month, Skill Finder has quickly proven very popular with customers, with over 50 per cent of customers who visited Skill Finder through Benefits finder choosing to enrol in at least one course.

“This positive uptake demonstrates our customers’ interest in developing critical and transferrable workforce skills, particularly in light of the pandemic accelerating the digital transformation of many businesses,” Mr Grauer said.

Suzanne Steele, Vice President and Managing Director of Adobe ANZ said: “The pandemic has added to the urgency of increased collaboration between employer organisations, industry and government to deliver more targeted and flexible skills development programs. The wider corporate Australia has a shared accountability to help provide people with the tools needed to upskill and reskill in line with emerging skills demand.”

“CBA has taken a step forward to empower its customers with future-ready skills. We are proud to work with CBA to bring this digital experience to life and to expand the reach of Skill Finder to those who need it.”

The partnership between Skill Finder and CBA is yet another step in the bank’s journey to deliver global best digital experiences and technology through reimagined products and services.

“At Commonwealth Bank, we are committed to providing best-in-class digital services and our collaboration with Skill Finder will help us to deliver against that commitment,” Mr Grauer said.

Since its national launch in September 2019, more than 1.25 million claims have been started in Benefits finder, which has helped connect customers to almost half a billion dollars in unclaimed benefits.

Through the feature, available on both the CommBank app and Netbank, personal and business customers have access to more than 300 benefits and rebates. Many of these benefits are pandemic-related including the Pandemic Leave Disaster Payment, Dine & Discover NSW, COVID Land Tax Relief and SME government guaranteed loans.

About Benefits finder:

The Benefits finder feature can be accessed via the CommBank app and NetBank. Customers are asked to answer five simple questions, with answers determining what benefits or rebates they may be eligible to claim. Customers are provided with details on each benefit or rebate, including how much they may be able to claim and instructions on how to claim, and are then directed to the relevant website to start the claim.

The Benefits finder feature was developed as part of the ongoing collaboration between CBA and Harvard University’s STAR (Sustainability, Transparency and Accountability Research) Lab.

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