The work of the NDIS Commission is vital to ensuring that NDIS providers across the country are doing the right thing. It is responsible for preventing and exposing fraud, and for keeping people with disability safe as they access NDIS supports.
People with disability and their families must be able to have confidence that the NDIS Commission is an effective, proactive, and powerful body.
Unfortunately, there are a range of significant challenges facing the NDIS Commission as a workplace. These include bullying, harassment, psychosocial hazards, reports of being a toxic workplace and excessive workloads.
These problems were all reflected in the 2024 staff census and led to the Broderick Review into workplace culture at the NDIS Commission being commissioned in 2024.
The 'Cultural Review of the NDIS Quality and Safeguards Commission' has confirmed what the CPSU has been saying for many years - the NDIS Commission is in urgent need of a complete overhaul.
This report and these recommendations need to now be the turning point for the NDIS Commission.
While there is widespread understanding of the issues that exist, action on addressing them has been painfully slow.
The NDIS Commission now has the Broderick Review, the Comcare report and multiple sets of staff census results to inform their next steps and turn this regulator around.
Staff deserve a safe workplace and people with disability need a regulator they can trust, which is why the NDIS Commission must work closely with the CPSU to address these issues and ensure staff are supported, respected, and able to do their jobs.
Statement attributable to Beth Vincent-Pietsch, CPSU Deputy National President
14 August 2025
