The CRTC is taking another step forward to implement the modernized Broadcasting Act (the Act) by making programming more accessible for Canadians who are Deaf, DeafBlind or hard of hearing.
The Act requires the CRTC to modernize Canada's broadcasting framework and ensure that persons with disabilities can access content without barriers.
As part of its work to implement the Act, the CRTC held a public consultation on whether programs offered online should be accessible through closed captioning. The CRTC heard a wide range of perspectives, including from individuals, advocacy groups, traditional broadcasters, and online streaming services.
Based on the public record, the CRTC is introducing changes to better support Canadians who rely on closed captioning. Within one year, Canadians will have access to captions on online streaming services for new original programs, whether live or pre-recorded. Shows that were captioned on TV will also include captions when added online. More programs will include captions over time, and within five years, this feature will be available for all online programming.
This phased approach gives online streaming services time to adjust while making sure that Canadians continue to have access to captions that are accurate and of high-quality.
