Crucial role of technology

Ramsay Health Care Australia has been proud to play an active and important role in our nation’s COVID-19 response. Our primary focus has been, and always will be, to protect the safety and wellbeing of our patients, employees and doctors. Our ability to adapt throughout the pandemic to continue delivering high-quality patient care has been due to a number of factors, including the critical role of technology and the timely creation of digital solutions.

The past year has further highlighted the importance of embracing and investing in technology to ensure our people are supported to deliver excellent health care services in a variety of ways. From the onset of the pandemic, our IT teams undertook a range of projects including supporting corporate staff to work remotely and deploying a suite of virtual health care services. These improvements mean we are well prepared to manage future challenges associated with the pandemic.

Our Chief Information Officer, John Sutherland, also recently topped the list of Australia’s CIOs. The CIO50 List celebrates stories of innovation and leadership from tech leaders who work at organisations in both the public and private sectors in Australia. John has earned the number one spot for 2020 due to his creation of a high-performance culture that supports Ramsay’s workforce to provide high-quality patient care.

We know the health care industry is rapidly changing so we will continue to pivot and innovate. We will further invest in technology to improve the patient experience and cater for a growing demand for health care treatment options away from the traditional hospital setting. Some of my priorities for our business include creating digital front doors, digitising our procedural care areas, and having an integrated approach across our business to create a more seamless patient journey.

I’m excited about the opportunities available to us as we embark upon our technology journey and to work with an exceptional network of people who live and breathe our Ramsay Way values.

See our Insight 2021 document

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