Customers focus at City of Perth

The City of Perth’s Customer Service function has quickly adapted to suit the unique needs of the community during the COVID19 pandemic. With extended operating hours, an online ‘live-chat’ and digitized parking permits, the City is providing an enhanced customer experience at a time when social distancing restricts face-to-face contact.

The City of Perth’s Customer Service function has quickly adapted to suit the unique needs of the community during the COVID19 pandemic. With extended operating hours, an online ‘live-chat’ and digitized parking permits, the City is providing an enhanced customer experience at a time when social distancing restricts face-to-face contact.

City of Perth Chair Commissioner, Andrew Hammond, says the City’s priority has been to provide stability and support to our community.

“Ensuring our service levels remain consistent has been important, but also safeguarding the health and wellbeing of our community has been a significant focus. We have seen a huge increase in the volume of contacts from our community and we have responded to this by ensuring we are available for more hours in a day, and more days a week,” Commissioner Hammond said.

The City’s Customer Service Centre is now open 7:30 – 17:30 on weekdays and 9:00 – 14:00 on Saturdays; making Perth one of the only local government Customer Service Centres open on weekends across Australia.

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