Dramatic decline in water flow restrictions as financial assistance programs deliver for those in need

  • ​Water shut-off rates for non-payment of bills has reduced by almost 70 per cent
  • McGowan Government’s financial assistance programs delivering better outcomes for WA households
  • The McGowan Government’s range of new innovative financial assistance programs for Water Corporation customers has resulted in almost 70 per cent fewer Western Australian households facing water flow restrictions for non-payment of water bills.

    New figures show the number of customers having their water reduced to a trickle for non-payment of bills across the State has significantly reduced down from 2467 in 2016-17 under the previous Liberal National Government, to 797 last financial year.

    Overdue notices for water bills have also decreased in the State by 31 per cent, down to an average of 43,002 notices per month last financial year from 62,455 per month in 2015-16 under the previous Liberal National Government.

    Since March 2017, the McGowan Government has introduced a number of new programs to help people manage their water bills, including Time Assist, Start Over and Medical Assist.

    The help provided to customers through these programs include; providing up to an additional three months to pay accounts, removing interest charges on overdue accounts when on a payment plan, reducing long-term debt, and providing an additional water allowance free of charge for those on kidney dialysis. 

    The McGowan Government has also made the Water Assist program more accessible. Last financial year, 433 per cent more Western Australian families were able to access the program to chart a path out of debt, compared to 2016-17.

    Anyone experiencing difficulty in paying their account is strongly urged to contact the Water Corporation on 13 13 85 early, before their account becomes overdue.  For more information about the programs on offer, visit: https://www.watercorporation.com.au.

    As stated by Water Minister Dave Kelly:

    “I’m very pleased to see we have reduced the number of WA households having their water reduced to a trickle for non-payment of water bills by almost 70 per cent.

    “We have done this by throwing out the heavy-handed approach of the previous Liberal National Government.

    “In our time in Government we have introduced a range of new initiatives to ensure those in genuine financial hardship have various avenues to get financial assistance for their water bills.

    “Water Corporation now has a much more customer sensitive approach to assist people who are experiencing financial hardship and this approach is working.

    “The previous Liberal National Government were cutting households water off at an alarming rate, by up to 289 a month in 2016-17.

    “Reducing a household’s water to a trickle causes significant anxiety and distress, to people who are likely already having a hard time. This practice should only be used as a last resort.”

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