Nearly one in four people report they have a disability and disabled drivers represent five per cent of the driving population.
The company announced the new services on International Day of Sign Languages (Wednesday 23 September) with one service which will help Deaf people communicate with the organisation using British Sign Language, the other seeing the introduction of access guides to help explain the facilities offered at motorway service areas.
Highways England Customer Service Director, Melanie Clarke said:
We always encourage everyone to plan their journeys before setting off and appreciate that for some people this isn't as easy as for others. That's why we're launching new services, to break down barriers and help people reliably plan and feel confident about their journeys. We'll continue our work to improve facilities in collaboration with the expertise of the Roads for All Forum members.
Highways England established the Roads for All Forum in 2018 bringing together a wide range of organisations that represent, or provide services to, disabled road users. Working together, the forum ensures that accessibility and inclusivity shapes England's roads, both now and in the future.
Guy Dangerfield, head of strategy at the independent watchdog Transport Focus, said:
We know that driving gives disabled road users vital independence, but the lack of relevant information in suitable formats can make planning a journey very difficult.
Our research showed the barriers that disabled people can face. It is good to see Transport Focus recommendations being taken onboard to make it easier for all road users to plan journeys and get assistance when they need it.
Highways England offers support to road users 24 hours a day, every day of the year. Its Customer Contact Centre provides journey planning advice, information about roadworks and traffic conditions, and assistance to people who have broken down and need help. Its new contact service allows anyone who is a British Sign Language (BSL) user to use SignLive to contact the Customer Contact Centre.
An estimated 150,000 people in the UK use British Sign Language (BSL) as their main or sole means of communication. The free SignLive service connects deaf users with an online professional BSL interpreter, who will contact Highways England on their behalf and translate the conversation between them and a Highways England contact centre advisor.
Joel Kellhofer, Director at SignLive said:
SignLive are delighted to be working with Highways England to make the organisation more accessible for the Deaf community. They provide a vital service and we're happy that British Sign Language users can
