Recovery and support services
This page aims to provide information and support Central Goldfields Shire residents who have been impacted by the recent flood event.
If you have been impacted, and this page doesn't have the information you are seeking, or you would prefer to talk to someone by phone please call Council's Municipal Recovery Manager on 0447 863 619
RECOVERY CENTRE
Council's Customer Service Centre is located at 22 Nolan Street, Maryborough.
FLOOD RECOVERY
Visit the Better Health Channel website for detailed information on flood recovery on its website including:
- Safety suggestions immediately after a flood
- How to clean up after a flood
- Returning home safely
FINANCIAL ASSISTANCE
Emergency relief payments
You can also access a copy of the fact sheet and how to apply documents here:
- Emergency relief payments - fact sheet(DOCX, 257KB)
- Emergency relief payments - and how to apply(DOCX, 317KB)
Commonwealth Bank emergency assistance
Commonwealth Bank is providing Emergency Assistance to its customers.
It includes a range of options, including:
- Customised payment arrangements for home loans, credit card, personal loan and some business loans.
- Waiving fees and charges.
- Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
- Waiving fees and notice periods for early access to Term Deposits.
- For general insurance customers, CBA Insurance provided by Hollard can assist with emergency accommodation if your home has been damaged.
- Loan restructuring for business customers and existing loans.
- Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees.
- We can also expedite claims for customers seeking help for their home and contents through their CBA Insurance provided by Hollard.
To access this support please have customers contact CBA via the CommBank app, on 1800 314 695 or visit us in branch, if it is safe to do so.
