Consumer Protection is reminding people they have rights and should never feel pressured into making a purchase on the spot when a door-to-door salesperson comes knocking.
Many of us have experienced an unexpected sales call, answered the door to a salesperson, or been approached in a shopping centre by someone trying to sell a product or service.
While these sales tactics are legal, they can catch people off guard and recent research from the Australian Competition and Consumer Commission (ACCC) shows that it can leave consumers feeling pressured and dissatisfied. That's why Consumer Protection is reminding people they have rights and should never feel pressured into making a purchase on the spot.
When a salesperson contacts you unexpectedly, it's okay to take your time. You don't need to make a decision straight away, no matter how good the offer sounds. If you are interested, ask questions and make sure you understand exactly what is being offered. If you're unsure, pause and give yourself time to think about it. Only agree to a purchase if you're confident it's right for you.
Extra protections apply when a salesperson contacts you without an invitation. Salespeople can only contact you at certain times and they must tell you who they are, which business they represent and why they are contacting you. If they call or visit you and you want the conversation to end, they must respect your request. Saying no once is enough. You don't need to explain or justify your decision.
It's also worth considering displaying a "Do Not Knock" sticker at your front door, as it can also help deter unwanted sales approaches. A sign on your door should be treated the same as saying "no" in person.
There are also protections in place if you agree to buy something through telemarketing or door-to-door sales. You should receive a clear and easy-to-read agreement, and in many cases there is a 10-business-day cooling-off period that gives you time to change your mind.
Knowing your rights can help you feel more confident when dealing with unexpected sales approaches. It can also help you recognise high-pressure sales tactics and avoid signing up for something that isn't right for you.
Remember, you shouldn't feel pressured to decide on a purchase on the spot. Pause and ask questions. A simple conversation could help you avoid a stressful experience if you change your mind or realise there's something not right later on.
If you're worried you've been misled during an unsolicited sale or not given the right paperwork and cooling off period, have a chat to Consumer Protection on 1300 30 40 54.
For more information about unsolicited sales and your consumer rights, visit the ACCC website .
