Optus today unveiled its latest Living Network innovation, Optus Call Notes, a new feature which transcribes mobile calls in real time and makes the transcript available in My Optus App.
Taking notes while on an important call can be tricky, especially when on the go. Optus Call Notes captures calls in writing, so its easier to stay focused on the conversation. Whether the call is a business meeting, a job interview, or a chat with a tradie, there is no longer a need to worry about forgetting the details because Optus has your back.
Designed with security and privacy at its heart, transcripts are fully encrypted in transit and are stored on a customers device for as long as they take to send to My Optus App. Once the customer has viewed them, they are deleted from all Optus systems as soon as possible.
Matt Williams, Optus Managing Director of Marketing & Revenue said: With a simple voice command, Call Notes will take notes in real time, and store those conversations securely, making day to day tasks that little bit easier.
Our vision at Optus is to become Australias most loved everyday brand with lasting customer relationships and with the introduction of Call Notes as part of the Optus Living Network, we are moving one step closer to achieving this vision by listening to our customers and solving one of their everyday problems.
Optus has worked with technology leaders; Sensory Inc, to help build the Optus assistant, that will wake up on command during a call.