AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer. Mr Untersteiner will join AFCA on Monday 2 December 2019.

Announcing the appointment, AFCA Chief Executive Officer and Chief Ombudsman David Locke said Justin combines considerable expertise in corporate services and operations and has led significant programs at the Australian Taxation Office (ATO) with great success.

“Justin is currently Assistant Commissioner of Integrated Compliance at the ATO. In this role he is responsible for leading the ATO’s approach on complex taxation and superannuation matters that don’t fit into standard processes and structures,” Mr Locke said.

“Justin has previously held the role of Chief Financial Officer at the ATO responsible for the agency’s budget of $3.5 billion p/a, he has led the ATO’s Corporate Procurement and Tax Management Branch and has led the delivery of the ATO’s strategy and client experience work in the individual taxpayer market with a client base of nine million Australians.

“Justin brings great experience in leading change and new approaches in a large complex national organisation. He is a very impressive individual who shares AFCA’s passion for fairness and access to justice. I am delighted he has chosen to join AFCA at this critical stage in our development.”

Reflecting on his appointment, Mr Untersteiner said “I am thrilled to be joining AFCA at this pivotal time. AFCA’s remit is broad and complex, and the organisation is operating in a rapidly changing context. I look forward to bringing my experience into the organisation and working with the highly committed and skilled staff as we roll out a number of exciting initiatives.”

Mr Locke said: “Justin’s appointment further strengthens AFCA’s senior leadership team. At AFCA we are committed to building a world class ombudsman service that provides effective solutions to financial disputes and that positively influences reform.”

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