Coronavirus impact on our services

We will continue to operate as close to normal as possible in light of the COVID-19 pandemic. We would like to apologise to anyone who might be affected by a slower-than-usual service.

Impact on our services

Our Business e-services, which receive the majority of all applications, are running as normal. We are prioritising the services that allow property transactions to continue as normal.

We anticipate minimal disruption to:

  • bankruptcy searches 
  • land charges searches
  • local land charges searches
  • MapSearch
  • official copies of documents
  • official searches of the index map
  • official searches of part
  • official searches of whole
  • Property Alert

We anticipate that some of our services will be affected by the current situation with some applications taking slightly longer than our usual service standards.

We anticipate moderate disruption to discharge updates.

We are working hard to ensure our most important services continue, as a result services which have less impact upon the normal operation of the property market are likely to experience more significant disruption. We anticipate that we will be unable to meet normal service standards for these services.

We anticipate more significant disruption to:

  • Find a property
  • register create applications
  • register update applications

Expedite an application

We apologise if your application is affected by this necessary prioritisation of work. If you feel that your application is urgent, you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. Find out how you can expedite your application.

/Public Release. View in full here.