The CRTC is making it easier for Canadians to manage their Internet and cellphone plans, and to switch to new offers that best meet their needs.
Recent changes to the Telecommunications Act that came into force on October 30, 2025 require the CRTC to put new consumer protection measures in place. As part of this work, the CRTC held a public consultation to see how service providers could offer Canadians more ways to make changes to their Internet and cellphone plans. The CRTC heard a wide range of perspectives, including from individuals, consumer groups, and service providers.
Based on the public record, the CRTC is ensuring that customers can change or cancel their Internet or cellphone plans through an app, online, or by email. These measures will give Canadians the flexibility to manage their services on their own, make changes when needed, and take advantage of new offers.
The CRTC has been taking action to ensure that Canadians benefit from new choices and greater affordability of Internet and cellphone services. Making sure that Canadians have options is one part of the equation. The other part is making sure that they can easily find those options, can switch to plans that best meet their needs, and are not surprised by higher bills. This is why the CRTC recently eliminated extra fees on Internet and cellphone plans and improved how Canadians are notified about expiring contracts and discounts.
