We are strengthening how we check the identity of providers.
We will do this by changing the online verification and authorisation systems currently used to verify providers' identity.
From mid-2025 we are changing how providers prove their identity to use NDIS systems. We are making the changes gradually to allow time for providers to get ready.
Currently, providers and their nominated staff use PRODA to prove who they are when they connect with the NDIA. We will change to using myID with Relationship Authorisation Manager (RAM).
myID (formerly myGovID) is the Australian Government's Digital ID app. It is a simple and secure way to prove who you are online. Once set up, you can use myID to prove your identity across a range of government services.
RAM is an authorisation service that allows you to act on behalf of a provider online when linked with your myID. . RAM is used by other government services, such as the Australian Business Register, Hearing Services Online Portal, My Aged Care Service and Support Portal, and the National Rental Affordability Scheme (NRAS) Portal.
myID and RAM together help reduce the risk of identity fraud in the NDIS.
All provider staff members who use NDIS systems will be required to set up their own Digital account with myID. To prepare, you can set up your myID account now and link it to PRODA.
